Return Policy

Return/ Refund Policy

Our top priorities are quality products and satisfied customers.  Items purchased through our website can be returned within 14 days of purchase, we will be happy to issue you an exchange, credit, or full refund.  Unfortunately, we cannot accept returns on earrings.

Please call (415)433-1272 or (415)291-0660 or email us for instructions on returning items. You can initiate the return by submitting this form

SPECIAL ORDERS CANNOT BE EXCHANGED OR RETURNED.

Merchandise approved for exchange or return must be returned within 14 days of the receipt. You must include either original receipt or a copy of receipt with the returned merchandise. Customer must safely pack and return merchandise in the original carton without being used or damaged in any way. We suggest that you insure the item for return. Without insurance, you will be held liable for any damages incurred during transit. Returns must be authorized by an agent of “The Crystal Shop” via telephone or email. After receiving a Return Authorization Number (RA#) you will be responsible for the return shipping cost to our store. (Shipping charges will not be refunded). Send the return items to us at:

The Crystal Shop

39 Pier STE 229

SAN FRANCISCO, CA 94133-1084